Terms and Conditions
General Terms and Conditions of skatedeluxe OHG
Contract conclusion
By shipping the item(s) we declare to have accepted your order. Contract conclusion is accepted in German.Shipping costs
You will receive your order in one package if possible. We reserve the right to deliver partial orders, if there are bulky items or if the order can thus be processed faster. Of course, partial delivery is free for the purchaser.We charge the following delivery costs
| merchandise value below 20 Euro | merchandise value above 20 Euro | pay on delivery | |
| Germany | 4,95 Euro | NO SHIPPING COSTS | + 5,00 Euro (3Euro + 2 Euro delivery charge) |
| Germany Express | 19,95 Euro | 19,95 Euro | + 10,00 Euro |
| Austria | 4,95 Euro | NO SHIPPING COSTS | not available yet |
| Other EU-Countries | 9,95 Euro | 9,95 Euro | not available yet |
| Switzerland, Liechtenstein, Norway * | 9,95 Euro (incl. customs duties) | 9,95 Euro (incl. customs duties) | not available yet |
Payment options
PayPal |
Payment by PayPal is possible with Visa, Mastercard, debit advise or giropay. You have to register at PayPal first to be able to use this payment method. |
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Credit Card |
Payment is possible with Visa, Mastercard and American Express. Enter your credit card data on the confirmation page. Your credit card data is secured through SSL encryption. |
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Payment in advance |
After you finished your order you will get an e-mail which includes the total amount of your order and our bank details. We will ship your order after we received your payment. |
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C.O.D. (cash on delivery) |
If you choose to pay on delivery, you have to pay 3 Euro + 2 Euro DHL delivery charge (which you will have to pay on delivery). Cash on delivery is only available for shipping inside Germany. |
Falsities
We consider non-binding obvious errors, translation errors, mistakes in writing, misprints or calculation errors occurring while offering products or processing orders.Return policy
You have the right to return any purchased product under the following conditions:Return instructions
Return policy:
You have the right to return any purchased product without any reasons within 100 days after delivery of the order. The period begins at the earliest after receipt of a written return instruction (e.g. letter, e-mail), but not before you receive the merchandise. If the product is not conveyable, you can indicate the return in written form. Make sure to mail in time either the merchandise or an e-mail expressing that you would like to return your order. In any case, the return is at our risk and expense.Send your return to the following address:
skatedeluxe OHG
Thüringer Str. 10
D-37269 Eschwege
service@skatedeluxe.de
Consequences of return:
The return takes effect when mutual benefits have been refunded and (if applicable) handling benefits have been compensated. If the value of the item has decreased, compensation for the value of the item can be claimed unless the decrease of the value of the item is caused by examining the item in the way it would have been possible and necessary to examine in a retail store. You can avoid compensation claims if you don't use the item and don't do anything to it that could cause decrease of its value before you're certain that you want to keep it.We totally refund payments from our customers within 10 business days if the order has been returned and the return instructions have been accomplished.
- End of return instructions -
Exclusion of right of return
Right of return does not apply for distance contracts- if the delivered product has been manufactured according to specifications by the purchaser, or if it has been changed due to the purchaser's personal requirements, or if it has never been meant to be returnable due to product properties, or if it may go bad quickly or if the date of expiry has been exceeded
- if the delivered product is an audio or video storage medium or software and has been unsealed by the recipient
- if the delivered product is a newspaper, journal or magazine
Reservation of proprietary rights
The services covered by the contract remain our property until payment is received in full.Reservation in the event of non-availability
Availability of certain goods offered in our online shop cannot be guaranteed in special events. We therefore reserve the right to cancel the service in the event of non-availability. In this case, we will inform you immediately and refund any payments that have already been performed.Liability
For negligent breaches of the contract's main obligations, our liability is limited to average foreseeable and direct losses that are typical both for the contract and the nature of the goods. This limited liability also applies to negligent breaches of obligations caused by our legal representatives or auxiliary staff.For the rest, we are liable according to legal regulations if the contractual partner asserts compensation claims for damages or losses which are the result of intent or gross negligence, including the result of intent or gross negligence caused by our legal representatives or auxiliary staff. If we are not charged with grossly negligent or intentional breaches of duty, our liability is limited to average foreseeable damages which might be typical for these circumstances.
The above limitations of liability do not apply when damages or losses are caused by injury to life, body or health.
Warranty
The warranty period is two years starting from the date of delivery.For warranty claims it is necessary to be able to relate to the the date of purchase. If possible, the product to be claimed for warranty should be sent to us including a copy of the invoice. However, if it is not possible to deliver a copy of the invoice, this does not affect the warranty claim.
In case of defects in the subject matters of the contract legal warranty regulations apply.
Warranty is excluded for normal deterioration or wearout caused by normal use. If instructions of maintenance and care are not being followed or if the product is being modified, if attachments are being installed improperly or if parts are being exchanged, warranty is inapplicable for defects that are the result of the breach of the aforementioned regulation.
Guarantee in the legal sense is only being granted to the party to the contract if explicitly determined by us in written form.
