General Terms and Conditions

General Terms and Conditions of skatedeluxe OHG

1. Scope

All deliveries and services of skatedeluxe OHG (hereafter skatedeluxe) through the online shop are undertaken exclusively on the basis of the general terms and conditions at the time of the particular order. Skatedeluxe acknowledges conflicting conditions only if we have acknowledged them expressly in writing.

2. Contract Conclusion and Contractual Language

By shipping your order the sales contract is entered into. Contract conclusion is accepted in German.

3. Delivery and Shipping Costs

You will receive your order in one package if possible. We reserve the right to partially deliver your order if there are bulky products or if any product will be available later. This is no disadvantage for you since we pay for the additional shipping costs. Find all information about shipping costs for your delivery here: Shipping costs

4. Payment Options

You can choose from different payment methods: Pay in advance (money transfer), PayPal, credit card, Sofort banking or cash on delivery (only within Germany). We reserve the right to exclude certain payment methods. If you choose to pay in advance you will receive you our bank information together with the order confirmation. The money transfer is to be made to the indicated account within 10 days. More information about payment: Payment

5. Falsities

We consider non-binding obvious errors, translation errors, mistakes in writing, misprints or calculation errors occurring while offering products or processing orders.

6. Return policy

6.1 Statutory right to return products

Consumers have a statutory right to return as described in the following instead of a statutory cancellation right.
RETURN INSTRUCTIONS
RETURN POLICY:
You have the right to return any purchased product without any reasons within 14 days after delivery of the order by sending it back to us. The period begins at the earliest after receipt of a written return instruction (e.g. letter, e-mail), but not before you receive the delivery (in case of a recurring delivery of similar goods not before the first partial delivery has been received) and also not before we have fulfilled our information duties according to Article 246 Sec. 2 in connection with Sec. 1 paras. 1 and 2 Introductory Act to the German Civil Code (EGBGB) as well as our duties according to Sec. 312g para. 1 sentence 1 BGB in connection with Article 246 Sec. 3 EGBGB. Only in case of goods that cannot be shipped as a parcel (e.g. in case of bulky goods) you may also declare the return by way of a request for return in text form. The timely sending of the goods or of the request for return is sufficient for keeping the time limit. In any case the return is at our cost and risk.
The return or the request for return is to be sent to:

skatedeluxe OHG
Thüringer Str. 10
37269 Eschwege
Germany
service.en@skatedeluxe.com

CONSEQUENCES OF RETURN:
In the event of an effective return, the goods and services and payments received by both sides are to be returned and possible benefits are to be surrendered. In case of deterioration of the goods and for utilisations (e.g. advantages from the use), which cannot be surrendered or cannot be surrendered in part or can only be surrendered in deteriorated condition, you have to compensate us insofar. You only have to compensate us for the deterioration of the goods and for utilisations made insofar as the utilisations or the deterioration are due to a handling of the goods which goes beyond checking the qualities and the functionality. "Checking the qualities and the functionality" means the testing and trying out of the respective goods as it is possible and usual, e.g. in a local shop. Obligations to refund payments have to be fulfilled within 30 days. For you the time limit begins upon sending of the goods or of the request for return, for us upon receipt. We totally refund payments from our customers within 10 business days if the order has been returned and the return instructions have been accomplished.

- End of return instructions -
Exclusion of right to return
Right to return does not apply for distance contracts:
  • if the delivered product has been manufactured according to specifications by the purchaser, or if it has been changed due to the purchaser's personal requirements, or if it has never been meant to be returnable due to product properties
  • if the delivered product is an audio or video storage medium or software and has been unsealed by the recipient
  • if the delivered product is a newspaper, journal or magazine

6.2 Additional contractual right to return

Apart from the statutory right to return (cf. Number 6.1) we grant you an additional contractual right to return one or more products within 100 days after the receipt of the merchandise. The provisions stated in Number 6.1 apply accordingly for the exercise of this right, unless regulated otherwise in the following.
Your statutory rights, in particular your statutory right to return (cf. Number 6.1) and your warranty rights (cf. Number 10), remain fully unaffected by the above regulations.

7. Reservation of title

The delivered goods remain our property until full payment of the purchase price.

8. Reservation in the event of non-availability

Availability of certain goods offered in our online shop cannot be guaranteed in special events. We therefore reserve the right to cancel the service in the event of non-availability. In this case, we will inform you immediately and refund any payments that have already been performed.

9. Liability

For negligent breaches of the contract's main obligations, our liability is limited to average foreseeable and direct losses that are typical both for the contract and the nature of the goods. This limited liability also applies to negligent breaches of obligations caused by our legal representatives or auxiliary staff.
For the rest, we are liable according to legal regulations if the contractual partner asserts compensation claims for damages or losses which are the result of intent or gross negligence, including the result of intent or gross negligence caused by our legal representatives or auxiliary staff. If we are not charged with grossly negligent or intentional breaches of duty, our liability is limited to average foreseeable damages which might be typical for these circumstances.
The above limitations of liability do not apply when damages or losses are caused by injury to life, body or health.

10. Warranty

In the case of defects in delivered goods statutory rights apply.

11. Battery Ordinance

Some of the products we ship do contain batteries. In connection with the sale of batteries and rechargeable batteries, we are committed as a dealer according to the battery ordinance to refer you as a consumer to:
You are legally obliged to return batteries. You can return them after use at a municipal collection point or in the local trade. You can also return batteries you received from us at the following address or send them sufficiently stamped:

skatedeluxe OHG
Am Heuberg 25
37308 Schimberg
Germany

It is specifically prohibited to dispose of batteries in the household waste! Contaminated batteries come with a mark consisting of a crossed-out wheeled bin symbol.

12. Data storage

According to §28 of German Data Protection Act (Bundesdatenschutzgesetz) we would like to point out that entered data is processed and stored using electronic data processing equipment. Personal data is kept confidential and used for business purposes only. More information here on our website: Data protection

13. Applicable law

The law of the Federal Republic of Germany applies to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods.

Last updated: 05.08.2013


Send feedback

You are currently on skatedeluxe.de

Are you a customer from United States? If so, please switch to skatedeluxe.com.
From skatedeluxe.de we only deliver to Austria and Germany.