Within Germany:
Within Germany, every mail order contains an already stamped DHL sticker with which you can return the package for free.
You have the right to return any purchased product under the following conditions:
Return instructions
Return policy:
You have the right to return any purchased product without any reasons within one month after delivery of the order. The return period begins at the earliest after receipt of a written return instruction (e.g. letter or e-mail), but not before you receive the merchandise. If the product is not conveyable, you can indicate the return in written form.
Make sure to mail in time either the merchandise or an e-mail expressing that you would like to return your order. In any case, the return is at our risk and expense.
Send your return to the following address:
skatedeluxe.de, Am Heuberg 25, D-37308 Schimberg
If you notice that you will not be able to return your package within the period, contact us at:
service@skatedeluxe.de
Consequences of return:
The return takes effect when mutual benefits have been refunded and (if applicable) handling benefits have been compensated. If the value of the item has decreased, compensation for the value of the item can be claimed unless the decrease of the value of the item is caused by examining the item in the way it would have been possible and necessary to examine in a retail store. You can avoid compensation claims if you don't use the item and don't do anything to it that could cause decrease of its value before you're certain that you want to keep it.
We totally refund payments from our customers within 30 business days if the order has been returned and the return instructions have been accomplished.
- end of return instructions -
Products to be returned must be complete, mustn't have been used yet and must be sent back in their original wrapping. Please use the cardboard box in which you got the order for your return so the original wrapping of the product will not be damaged.
All information on your Right of Return and return modalities can be reviewed on the return sheet that is attached to every order.
If you don't like what you ordered you get your money back or we credit the proceeds for your next order (e.g. if you order a different size).
Alternatively, your credit remains on your client account until your next order. If you prefer that option, you will get an email containing the credit amount which you can then use for your next order.
From other countries than Germany:
There is a 100% right of return within one month after delivery of the order.
Note that you have to pay the return shipping costs! Please don't send your return unstamped! If you didn't pay your return or didn't fully pay it, we reserve the right to reduce your amount refunded by the amount of the shipping costs. The remaining procedure is identical to the return modalities explained in the section above.
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