FAQ - Frequently Asked Questions
- How do I get stickers and free stuff?
- I want to order something – how does it work?
- Can I change or cancel my order afterwards?
- Can I also order by phone?
- How can I let you know about my wishes concerning the order?
- Can I make a reservation for an item?
- Do the articles look like on the pictures?
- How do I find the right size?
- Why is my size not being displayed?
- Which types of coupons exist?
- Where can I redeem my coupon?
- Why has my coupon not been redeemed?
- How can I delete my customer account?
- Do you have a print catalog?
- Why is my country not being displayed?
- Choose an article
Choose any item(s) that you would like to order and add them to your shopping cart by clicking the "In cart"-button. As soon as you have made your selection click on "Shopping Cart" and then "Checkout".
- Sign up
To complete your order you have to sign up once. If you've already signed up, you can log in with your e-mail address and your password and have a look at your free customer account and your orders.
- Enter address
On the next page you are requested to enter your address. Please make sure that the given name is indicated on the doorbell and the letter box. If you indicate a phone number we can call you to help faster if there are any problems. After that, click on "Continue" and choose your delivery method.
This page displays your payment options. Please choose the desired payment method. If desired you can state an invoice address differing from the delivery address.
Click on "Continue" once more and you will see your order summary. If everything is correct, click on "Order Now" and your order will be sent to us automatically. According to the payment method further steps are needed to finish the order completely. You will immediately receive an order confirmation by e-mail when we obtain your order. As soon as we ship your order you will receive a shipping confirmation via e-mail.
You can change your order by phone or e-mail until it is packed. Please be aware that we try to pack you order as fast as possible. The sooner you let us know, the better! You can also place a new order and tell us what you want to change in the comments’ field when choosing your payment method. If it’s possible consider it done. Please note that an item is not available online anymore if the last one is already reserved in your order.
- If you want us to mount the grip tape on the deck for you, please accept our condition by writing it into the field for notes: Please mount the grip tape on the deck. I confirm, that I am refraining from my right to return. Please be aware that we cannot take the deck back with the mounted grip tape if you don't like it. If you ordered several grip tapes or decks please define precisely which grip tape should be mounted on which deck.
- If you want to have more stickers than the offered ones in the shopping cart please add your comment for more stickers in the comments’ field. If available we will happily add more stickers to your order.
- If you don't want your parcel being delivered to your neighbour if you are not at home please write: Don't deliver it to the neighbour
- If you want to have your parcel delivered at a special day, write it down in the field for notes. If possible we will send your parcel exactly so that it will arrive on the day you desire.
We offer all articles as true to original as possible. However, there may still be differences depending on the monitor or lighting. If an article does not fully meet your expectations, you can send it back to us and either exchange it or get your money back. Related topic: Return
All the articles you can see in our online shop are in stock. Any sizes that are not displayed are sold out. If you want to know whether we will get the article or a size back in stock, please write us an e-mail or call us.
You can buy a voucher or receive one if you have returned your purchase and indicated on the return form that you would like to receive a voucher as a coupon. To find out if you have a voucher, click here: »"My vouchers and credit”
- You can use a voucher like real money to pay your order. You can also redeem it together with a discount coupon
- If the amount of your voucher is insufficient to complete an order, please select a payment method for the remaining amount
- Remaining credit will stay in your shopping cart and will automatically be used for your next order
- If you don’t need a voucher any longer, please inform us by phone or e-mail and tell us your bank details for reimbursement
- Vouchers are valid for three years after the end of the calendar year in which the voucher has been issued. When you purchase a voucher, the end date of its validity is indicated on
- For each order only one discount coupon can be redeemed
- A discount coupon is valid only if a certain minimum merchandise value is reached. This value is displayed together with the expiration date after you have redeemed the coupon in your shopping cart and is also written on the invoice that you will receive with your delivery
- Discount coupons can become void in case of returns or cancellations, e.g. if the merchandise value falls below the coupon’s required minimum. The discount will be granted again for an exchange order if the new purchase exceeds the minimum merchandise value
- Each discount coupon is only valid for a limited period and cannot be redeemed after the end of validity. If you need a new discount coupon, please tell us the old discount code and request a new discount coupon
Discount coupons will only be saved while your session lasts (as long as you are logged in). If you have been logged out and log in again you have to enter your discount coupon again. Vouchers will automatically be saved in your customer account. You can check in My account and My vouchers and credit which vouchers you can still redeem and what your current credit is. If you can't see your credit, please contact our customer service.
If your country is not available, please visit:
- www.skatedeluxe.ch for Switzerland and Liechtenstein
- www.skatedeluxe.de for Austria and Germany
- www.skatedeluxe.co.uk for the United Kingdom
- www.skatedeluxe.com for all European countries and a fine selection of other countries on this lovely planet.
If your country is not available on any domain, please write us an e-mail with the following information:
- product number, size and quantity
- name and surname
- date of birth
- invoice and delivery address (street, house number, zip code, town)
- phone number
We will reply to you with information about delivery times and shipping costs. Please note that when delivering outside the European Union the VAT will not be billed. At receipt of the parcel the VAT according to your country will be charged. Customs clearance is already included in the shipping costs. If you order via e-mail, you can pay by PayPal or by making a bank transfer.