- Payment options
- Problems while paying
- When is the money at your bank account?
- How can I clear existing credit?
- Is it possible to pay on account?
After completing your order you will be directly forwarded to the PayPal website through a secured connection (SSL encryption). The payment by PayPal is possible with Visa, Mastercard, American Express, debit advise or giropay. A PayPal account is required for the payment. If you do not have a PayPal account or if you do not want to register at PayPal, you can easily pay with a PayPal guest-account via credit card or debit advise. Please be aware that the desired shipping address has to be confirmed at your PayPal account.
Payment is possible with Visa, Mastercard and American Express. Your credit card data is secured through SSL encryption.
MasterCard and VisaCard owners please be aware that an additional authentication is required: the so called 3D-Secure protocol Verified by Visa or MasterCard SecureCode. According to the credit institute an additional password is requested to ensure that the credit card owner is informed about the payment.
For the payment with DIRECTebanking you will be directly forwarded the the website of the payment provider payment-network.com through a secured connection (SSL encryption). Please keep your bank code, the login data of your online banking (Login and password/PIN) as well as a valid TAN ready (TAN-list, iTAN, mTAN, smartTAN). Your benefits: direct shipping of your goods, automatic debiting from your online bank account, highest security standards and no additional registration.
C.O.D. - cash on delivery (only within Germany)
The payment will be effected in cash when you receive the goods. Additional costs are 5 Euro: 3 Euro c.o.d.-fee and 2 Euro transfer charge. Please be aware that the transfer charge of 2 Euro will not be shown on the bill because it is exempt from statutory VAT pursuant to the German Value-added Tax Act.
Payment in advance
After finishing your order you will see our bank details and also get a confirmation e-mail with our bank account information. We will ship your order after we have received your payment. Usually a SEPA transfer via online banking takes 1 bank working day to be processed, a paper-based SEPA transfer takes up to 2 bank working days. If you need more than 7 days for your money transfer please inform us via e-mail or phone.
If you face any problems with the payment of your order, please contact us by e-mail or phone and tell us your desired payment method. While your order has not been paid for, you can also use a PayPal checkout button to complete the payment. You will find the PayPal button in "My account”.
If you pay with PayPal, DIRECTebanking or credit card we receive the payment within some minutes. If you pay in advance, a SEPA transfer via online banking usually takes 1 bank working day to be processed, a paper-based SEPA transfer takes up to 2 bank working days. If you choose cash on delivery you pay your order in cash on receipt of the package.
Check My Vouchers and Credits in My account for existing credit. If you cannot see your credit and would like to clear it with your new order, let us now in the field for notes when you choose a payment method. Alternatively, you can also call us or write us an e-mail.